Wronged by Boost Mobile?

On Friday, April 3, 2009 I once again called Boost Mobile customer service about problems sending and receiving e-mail and text messages on my Motorola handset powered by Boost. I also inquired at that time about an update on my previous complaint about call sound quality, dropped calls, the NO SERVICE message display on my phone and the like. I let the representative know that I appreciated the ten dollar credit and that they had open a trouble ticket for engineers in my calling area to work to repair, rebuild and upgrade the infrastructure so that our service in the Fayetteville/Ft Bragg, North Carolina will work as well as it should. Additionally, I made it clear to the associate I spoke with that I knew that resolving the problems would take time, but after three months with no marked improvement in my service, I will move on to the next carrier. However, she let me know that it may take up to one hundred and eighty days or SIX MONTHS to resolve these problems. Can you believe this? More importantly, should I really wait that long? I’m really ticked off now. I think before Boost/Nextel/Sprint launched this national UNWRONGED $55 unlimited marketing campaign on television they should have prepared themselves to give their customers the excellent service they deserve. Which means they should have built proper infrastructure in each area one city, town,one locality at a time, BEFORE the television ads started. However, Boost Mobile did their customers a terrible disservice by taking our money knowing they were not prepared to give good service. Isn’t this so very WRONG? Talk to me!